Looking for Winter 21/22 ski trips? You can now search and book all of our Ski Total properties through our sister company, Inghams, for winter 21/22.
We’re frequently reviewing the information contained on this page and are committed to ensuring that the safety of our guests is our first priority. The information and policies that follow were made in good faith and correct at the time of publication. Due to the constantly evolving nature of the Coronavirus pandemic, we may need to change or update the policies outlined below at short notice and in line with new developments, relevant guidance and legal obligations.
Important update to Ski Total holidays for April 2021 – 5pm 17.02.2021
As of Wednesday 17th February due to the ongoing travel restrictions across the UK and Europe and the constantly evolving situation of Covid-19, we have regretfully made the extremely difficult decision to suspend all holidays departing up to the end of April 2021 and therefore, will sadly not be taking skiers and snowboarders to the mountains this season.
We are in the process of contacting all customers who are due to travel with us in April with further information regarding their holiday. Due to the number of customers who are impacted, we expect a high volume of calls this week and we kindly ask for your patience. We will contact customers in date order, starting with those due to depart soonest. If you have booked via a travel agent, they will be your point of call.
Advice for guests
As a responsible tour operator we want to reassure you that we put your safety first and we will only travel to destinations that are exempt from the Foreign, Commonwealth & Development Office’s (FCDO) essential travel only list. If the guidance changes for the destination you are due to travel to and this has an effect on our ability to provide your holiday, we will be in contact as soon as we can to talk through your options.
We are paying constant attention to the guidance from the UK’s FCDO, ABTA, Public Health England and local health authorities in our destinations. All our holidays are subject to the local Covid-19 regulations of the destination country, which may differ from that of the UK. We recommend you are familiar with these before you travel.
For guests who are concerned about their travel plans in light of the Coronavirus outbreak, we answer the most commonly asked questions below.
Frequently Asked Questions
Is my ski holiday going to take place as planned this winter?
In light of the current travel restrictions we have now made the difficult decision to suspend all trips taking place during the 2020/21 ski season. If you were due to travel with us this season, we will contact you with further information regarding your holiday.
We ask you to please be patient as we will be contacting customers with the most imminent departures as a priority. We are expecting a high volume of calls this week following this announcement, so please do bear with us and we will answer your call as soon as possible.
What are my options now that my holiday will not be going ahead?
You can move your holiday to next season and you’ll have no amendment fee to pay. The holiday will be at the current selling price of your new date and your deposit will carry over.
We understand that not everyone will be able to postpone their holiday until next season and in this instance, you will be entitled to a full refund of what you’ve currently paid. We will be in touch to discuss which option you would like to proceed with. We do expect a high volume of calls this week with today’s announcement, so please do bear with us and we will answer your call as soon as possible.
My holiday was cancelled by you due to COVID-19 and I decided to take a Refund Credit Note (RCN) or a Holiday Exchange Voucher (HEV) instead of a refund. How/when can I use it?
We understand that having to postpone your holiday was no doubt disappointing, and we’re sorry that you couldn’t get away for a well-deserved break. Our team are ready and waiting to help you make your future travel plans in the ‘new normal’, so here’s some guidance on how you can use your RCN or HEV:
- If you use your RCN to book an ATOL-protected holiday, it is protected under our ATOL subject to the terms of the ATT Payment Policy. If you use it to book a non-ATOL-protected trip, that new holiday will not be ATOL protected.
- Your RCN or HEV are non-transferable and can only be used by the person/s named on the RCN or HEV. Your RCN or HEV should not be re-sold.
- Make sure to keep your RCN alongside your original booking documents, as this will show the ATOL protection extending from your original ATOL-protected booking.
- You can only redeem your RCN or HEV against one booking, i.e. it cannot be split across two or more bookings. If you don’t use the full value of your RCN on your new booking, the balance will be refunded to you in cash.
- If you do not redeem your RCN against a new booking by the date of expiry, a cash refund will be offered in its place. Any HEV not used by the date of expiry will be lost.
Plus don’t forget you can use your RCN or HEV for a new booking across any of our Hotelplan brands.
Where can I check for up-to-date travel and health information for my destination?
- UK health authorities are providing detailed advice on travel which is available at https://www.gov.uk/guidance/travel-advice-novel-coronavirus
- Travellers are advised to read the FCDO travel advice for the country they are travelling to. Visit gov.uk/foreign-travel-advice
- The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website provides specific country-by-country travel health advice
- The NHS website has useful information about how to take preventative measures against Coronavirus at nhs.uk/conditions/coronavirus-covid-19
- ABTA has updated advice and FAQs for travellers at abta.com/coronavirus
- ABTA also has a leaflet that offers handy tips and information for anyone preparing to travel overseas. You can either download their mobile version or print your own at home.
- Useful info about travel rights and insurance: https://www.moneysavingexpert.com/news/2020/02/coronavirus-travel-help-and-your-rights/