Contact Us

We try to provide all of the information that you will need on our website, but if you cannot find what you are looking for, or would like to speak to us, please call us on 01483 345 693 where our Reservations Advisory Team will be on hand to answer any questions or queries.

Opening Times

April to August:

Monday – Friday : 9am – 6pm
Saturday : 9am – 4pm

September to March:

Monday – Friday : 8.30am – 8pm
Saturday : 9am – 4pm
Sunday : 10am – 4pm

August Bank Holiday Opening times:

Saturday 26th : 10am – 4pm
Sunday 27th : Closed
Monday 28th : Closed
Tuesday 29th : 9am – 6pm

If you have any enquiries, it is always best to call us as we will be able to talk through your questions with you, but if it is easier for you, please email us at:

Please note – this is a very busy time and it could be 3-5 days before we can respond via email. We recommend calling us, even though wait times may be longer than usual.

Help with your online booking

If you are experiencing technical difficulties whilst booking online, please contact our Helpdesk on: 01483 345 693

To change your booking over the phone

If you need to amend or cancel your booking please contact our Before You Travel team on: 01483 791933 and choose option 2 or email

Future Season Enquiries

If you are interested in booking the 2018/2019 Season, email us at with as much detail about your enquiry as possible, and we will get back to you with an update.

Opening hours: Monday-Friday 8:30am-5.30pm.

Payment enquiries

If you have any questions about making of payments for your holiday please contact us on: 01483 791931 or email

Opening hours: Monday-Friday 9am-5.30pm.

Questions about your tickets

For ticketing enquiries, please call us on 01483 791933 and choose option 2 or email

Opening hours: Monday-Friday 8:30am-5:30pm.

Please note that your holiday documents will be sent to you within 14 days of your departure.

Post-holiday feedback

If you have returned from your holiday and would like to get in touch with our Guest Services team or make a complaint please do so by writing to us by email or via post. In order for us to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.

By Email:

Opening hours: Monday-Friday 9am-5pm.

By Post:
Guest Services
Ski Total
Mountain House
Station Road

Emergency Contact

If you have an emergency related to your holiday and you are travelling in the next 24 hours, please call 01483 79 11 78.

Marketing enquiries

For any queries relating to Esprit Ski Marketing please contact:

Media Enquiries

For any enquiries regarding press trips, information or image requests, please contact:

Moira Clarke
Public Relations Manager