Ski Total UK team visit new ski chalets for 2013/2014
Every season we take some of Ski Totals UK office staff on a fam trip to the Mountains! This year the trip took in the delights of the Italian and French Alps to visit new ski chalets and chalet hotels for 2013/2014. The group had the enviable opportunity to visit 6 resorts, ski 5 of them and drink numerous bottles of wine, in an effort to experience the après ski!!!
What is a ‘fam’ trip?
A familiarisation trip, or fam trip, is where we take our Ski Total reservations staff and/or OTA’s (Online Travel Agents), on a tour of our ski chalets and chalet hotels program across the Alps. This includes the new ski chalets and chalet hotels that will be added for the coming winter season. The trip will visit as many resorts as possible, so staff can build up their knowledge of resorts, accommodations and their localities. We try to do these at the end of the season as, whilst we need to see the chalets surrounded by snow, we also need to be respectful of our guests who are on holiday.
Why we do it
Our selection of ski chalets and resorts is always changing, so it is important for us to keep our reservations team up to date with the latest developments. We also take new members of the team who benefit from seeing our properties and their location in relation to other parts of the resort.
The best way to get to know a ski area is to ski it, so where possible we try and fit in some time to hit the slopes! On our latest trip we got to ski 5 different ski areas, which will help the reservations staff find the best resort that fit your requirements. As well as skiing the area, a small tour of the après ski spots is a must! It seems to be a very popular question from our guests whilst booking. Sampling the drinks on offer isn’t always necessary but it is hard to avoid!
What we do
We view the interiors of as many of our current chalets and chalet hotels as we can without disrupting our guests holidays. We tend to stay in chalets that have been closed down for the season or stay in one of our chalet hotels, when we have spare rooms to do so. This allows our reservations staff to make more detailed notes on specific rooms that our guests ask about during the booking experience.
If we are staying overnight in resort, we are usually cooked for by one of our chalet hosts or chalet hotel catering teams. This means that our reservations team get to sample the same menu our guests eat, this puts them in a position to advise about the style of our catering. On occasions where this is not possible the group will visit a local restaurant to try the local cuisine or to get an idea of the types of food on offer in resort.