We try to provide all of the information that you will need on our website, but if you cannot find what you are looking for, or would like to speak to us, please call us on 01483 345 693 where our Reservations Advisory Team will be on hand to answer any questions or queries.
April to August:
Monday – Friday : 9am – 6pm
Saturday : 9am – 4pm
September to March:
Monday – Friday : 8.30am – 8pm
Saturday : 9am – 4pm
Sunday : 10am – 4pm
If you have any enquiries, it is always best to call us as we will be able to talk through your questions with you, but if it is easier for you, please email us at:
Please note – this is a very busy time and it could be 3-5 days before we can respond via email. We recommend calling us, even though wait times may be longer than usual.
Help with your online booking
If you are experiencing technical difficulties whilst booking online, please contact our Helpdesk on: 01483 345 693
To change your booking over the phone
Future Season Enquiries
If you are interested in booking the 2018/2019 Season, email us at email@example.com with as much detail about your enquiry as possible, and we will get back to you with an update.
Opening hours: Monday-Friday 8:30am-5.30pm.
Opening hours: Monday-Friday 9am-5.30pm.
Questions about your tickets
Opening hours: Monday-Friday 8:30am-5:30pm.
Please note that your holiday documents will be sent to you within 14 days of your departure.
If you have returned from your holiday and would like to get in touch with our Guest Services team or make a complaint please do so by writing to us by email or via post. In order for us to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.
By Email: firstname.lastname@example.org
Opening hours: Monday-Friday 9am-5pm.
If you have an emergency related to your holiday and you are travelling in the next 24 hours, please call 01483 79 11 78.
For any queries relating to Esprit Ski Marketing please contact: email@example.com
For any enquiries regarding press trips, information or image requests, please contact:
Public Relations Manager